Select Pura 4™ Cover Replacement
At Pura, we believe Life is Better When It Smells Good™ — and that includes feeling confident in the products you bring into your home. As part of our continued commitment to quality and safety, we are offering a free cover replacement for a limited number of Pura 4™ devices.
Why we’re taking action
The covers on select Pura 4™ devices have 5 magnets. The two larger magnets in the center may become dislodged, posing risk of injury if ingested. Out of an abundance of caution, we are proactively and voluntarily replacing the affected covers out of our ongoing commitment to your well-being and peace of mind.
How to check if your device is affected
Locate your serial number – Found on the back of your Pura 4™ device.
Serial number ranges:
JX230000001 - JX230801425
JX240000001 - JX240049959
What does an affected cover look like?
Affected
Not Affected
Affected
Not Affected
Where can I find my serial number?
Back Of Diffuser
Serial Number
Back Of Diffuser
Serial Number
If your device is eligible
Please dispose of the magnetic cover on your device.
Request a new cover replacement - no return required.
You may continue using your device while waiting for the replacement cover. Keep your diffuser out of reach of children and pets until the new cover arrives.
How to install your new cover replacement
Remove your current cover by gently pulling it away from the device.
Align the new cover with the front of your Pura 4™.
Press the cover firmly into place.
If you have not already, discard your original cover.
FAQs
Why am I receiving a cover replacement?
This replacement is part of a voluntary program for select devices. We identified a potential issue where internal magnets in certain units may become dislodged. As a precaution, we’re offering a complimentary replacement cover to reinforce device integrity and provide added peace of mind.
How long will it take to receive my new cover?
Your replacement will arrive within 10-15 business days and you’ll receive tracking information when it ships.
Need help?
Our Customer Care team is ready to assist:
Toll free number: 1-855-394-5292
Email: replacement@pura.com