Returns & Exchanges Policy

Fragrance Guarantee

We want to help you find the perfect scent for your home. If you order a fragrance and don’t love it, we'll exchange it for one that you do, free of charge. Please visit our Returns and Exchanges portal to start the process.

A few things to remember on the fragrance guarantee:

• Fragrances must be exchanged within 30 days from the delivery date.
• If you use over half your fragrance, we are unable to accept it as an exchange.

If you’re having trouble finding the right fragrance for you, we’ve got a few recommendations:

• Give our Fragrance Quiz a try.
• If you prefer to see our products in person before you buy, use our Store Locator to find Pura in a store near you.
• Our scent samples are a great way to test out fragrances.
• Try reaching out to our Customer Care team for recommendations.

Returns and Refunds

• We offer a 30-day money-back guarantee on all diffusers and fragrances for up to 30 days after the delivery date. This is valid for products purchased in the United States through Pura.com.  
• If the product is defective or damaged when delivered, we will gladly accept your return and provide a replacement. 
• Exchanges or refunds on sample purchases and gift cards are not permitted.
• To start a return for a fragrance purchase, find your order number and visit our Returns and Exchanges portal.
• To start a return for a diffuser purchase, please contact our Customer Care team with your order number ready.
• Most returns and exchanges can be handled seamlessly through our Portal. In some cases, we may need to reach out to you to complete the return or exchange process—a response or interaction may be required in order for the refund to be applied.
• For large return amounts (over $200), there may be shipping costs or a small restocking fee.
• For returns from outside of the contiguous United States, there may be additional shipping costs.
• We can only accept returns for orders placed through Pura.com.
• We reserve the right to refuse returns and exchanges due to abuse of this policy within our sole and absolute discretion.
• This express warranty is the only warranty. There is no implied warranty of merchantability or fitness for a particular purpose.

Diffuser Warranty 

All Pura diffusers come with a one-year warranty from the original purchase date. If you maintain an active Pura subscription, your warranty will be extended through the lifespan of your subscription.

• Our warranty covers:

○  Burnt fuses

○  Manufacturing defects

○  Heater malfunctions

○  Products damaged during shipping

•     Our warranty does not cover:

○  Misplaced, lost parts (cords, covers, etc.) or products

○  Accidental damage

○  Purchases of diffusers from unauthorized dealers or sellers

○  Damage as a result of use not in accordance with our Terms of Service

○  Repairs or alterations carried out by parties other than Pura or its

authorized agents

○  Faulty installation

○  Use of parts and accessories that are not Pura Genuine Components

• The terms and conditions of a Pura warranty are as follows:

○  The warranty becomes effective at the date of purchase. Please retain

your proof of purchase—if you don’t have it, your warranty will start 90

days after the date of manufacture, according to Pura’s records.

○  All repairs will be carried out by Pura or its authorized agents.

○  The repair or replacement of your diffuser under warranty will not extend

the period of the warranty. However, your warranty will be extended for the

time your diffuser is being repaired or retained for work being performed

under the warranty.

○  Cosmetic decoration or modification that may impact a diffuser’s resale,

refurbishment, restoration or usability may void the terms of your

diffuser’s warranty and the Pura return policy.

○  Diffusers must be returned to Pura before a replacement diffuser is

issued. The replacement will be a diffuser that is the same or similar to

the returned diffuser.

○  We reserve the right to refuse returns and exchanges due to abuse of

this policy within our sole and absolute discretion.

• This express warranty is the only warranty. There is no implied warranty of merchantability or fitness for a particular purpose.

If you’re having issues with your diffuser and want to see if you qualify for a diffuser replacement, reach out to our Customer Care team.

We may require certain troubleshooting steps to be completed or information to be provided about your diffuser in order to fulfill your warranty claim.