Returns & Exchanges Policy

Fragrance Guarantee

We’re 100% invested in helping you find your perfect scent. If you get a fragrance you don’t really like, we’ll send a new one until you find one you absolutely love. To let us know you need to try something else out, visit our Returns and Exchanges portal.

Returns and Refunds

Rules aren’t super fun (that’s why we have as few as possible), but here are the few we do have:

  • We can offer refunds on returned products up to 30 days after the delivery date. To start a return, visit our Returns and Exchanges portal.
  • Don’t worry about returning opened or used fragrances—if you don’t love a fragrance you got, let us know and we’ll send you something else!
  • Recurring subscription orders are normally final when the order is processed (aka on the charge date) BUT if something happens and you’re not 100% cool with it, let us know and we’ll work with you.
  • We proooobably won’t give you a refund on something we gave you for free or at a discount. Worth a shot to ask, though! ;)
  • We can’t give refunds for gift cards, sorry!

Device Warranty

Diffusers come with a one-year warranty. Pura subscribers are upgraded to a lifetime warranty on diffusers.

  • Warranty covers manufacturing defects, not diffuser abuse. (Playing football with your diffuser with fragrances inside is considered abuse.)
  • Diffusers eligible for a replacement may include cases such as a burnt fuse, internal leaking damage, damage in shipment, fire damage, etc.
  • If you’re pretty sure you qualify for a diffuser replacement, reach out to Customer Support.