Frequently Asked Questions
Pura
To start scenting, you’ll need:
- A Pura smart fragrance diffuser
- A fragrance
- A power outlet
- A phone that will connect to the diffuser via Bluetooth
- A high-speed home internet connection with a 2.4GHz WiFi network (5 GHz is not supported).
Setting up Pura is easy—follow the steps in the Pura app to set up your diffuser. Head here for extra help.
Pura Car
To start scenting, you’ll need:
- A Pura Car smart fragrance diffuser
- A car scent cartridge
- A USB-C power cord (included with purchase of your diffuser)
- A power source
- A phone that will connect to the diffuser via Bluetooth
Setting up Pura Car is easy—follow the steps in the Pura app to set up your diffuser. Head here for extra help.
To check the status of your order, click here. You can find your order number in your order confirmation email. If you’re missing something from an order you recently received, check out our Missing Items article. You can also contact us.
At Pura, we understand everyone has their own fragrance preference and we want to help you find your signature scent! This is why we provide the best policy for exchanging and returning items. To request a return or exchange, visit the Return & Exchange Portal. Check out our Returns & Exchanges Article for more information.
There are a few reasons why you might not be able to smell your Pura. Check out our Weak Smell Variables to see if one of these might be the reason. Then, if you are still noticing issues or have questions, please visit our Weak Smell Troubleshooting article or contact us.
The best reason to subscribe to fragrances is the discount. You get 20% off fragrances when you subscribe to any scents—no strings attached. Choose your delivery frequency, easily adjust or cancel your subscription, and swap fragrances using the Pura app. Take a look at the Pura Subscription page for more benefits.
The best way to manage your subscription is to log into your account on the website or Pura app. From there, you can edit your delivery schedule, cancel, or swap fragrances. See Account & Subscription for more help.
Your diffuser comes with a one-year manufacturing warranty. Fragrance subscribers receive the added benefit of a lifetime manufacturing warranty on their diffusers. If your diffuser is having manufacturing issues, contact us. See Device Warranty for more information.
Our mission at Pura is to bring safe, premium fragrance to your home. Pura fragrances are pet and kid friendly, paraben/phthalate free, and cruelty free. Take a look at our Pura Promise page to see how we’re always trying to do the right thing.
Pura fragrances are ethically sourced and thoughtfully designed to avoid ingredients known to cause potential harm to health or the environment. You can view the main ingredients of each fragrance on the website under each fragrance description. For more information on fragrance ingredients, including Pura's 'No List', see the Pura Promise.
Our fragrances are created with an oil to effectively disperse scent. While fragrance life varies from scent to scent, if you can’t smell your fragrance anymore and it’s been diffusing for over 100 hours, the oil that is left is just that—oil, not fragrance. Time to change it out for a new one!
Pura is based in the United States and currently only ships in the U.S. It is not recommended to use the Pura app or devices outside the United States. For more information, visit Pura Availability & Retailers.
We are working to bring Pura to more countries and are expanding our reach to major retailers across the globe. We’re growing, so you can expect to see more of us!
When you have a Pura account, you rack up rewards points with every purchase you make. Access your rewards points and find out more ways to earn them here.
Check out our technical support articles for how tos, troubleshooting, and step-by-step guides. If your issues aren’t resolved after looking at these articles, feel free to contact us.