Frequently Asked Questions

• What do I need to get started?

  Pura Home

  
  

  To start scenting, you’ll need:

  • - A Pura smart fragrance diffuser

  • - A fragrance

  • - A power outlet

  • - A phone that will connect to the diffuser via Bluetooth

  • - A high-speed home internet connection with a 2.4GHz WiFi network (5 GHz is not supported).

  
  

  Setting up Pura is easy—follow the steps in the Pura app to set up your diffuser. Head here for extra help.

  
  

  Pura Car

  
  

  To start scenting, you’ll need:

  • - A Pura Car smart fragrance diffuser

  • - A car scent cartridge

  • - A USB-C power cord (included with purchase of your diffuser)

  • - A power source

  • - A phone that will connect to the diffuser via Bluetooth

  
  

  Setting up Pura Car is easy—follow the steps in the Pura app to set up your diffuser. Head here for extra help.

• Where is my order/missing item?

  To check the status of your order, click here. You can find your order number in your order confirmation email. If you’re missing something from an order you recently received, check out our Missing Items article. You can also contact us.

• Can I return or exchange my products?

  At Pura, we understand everyone has their own fragrance preference and we want to help you find your signature scent! This is why we provide the best policy for exchanging and returning items. To request a return or exchange, visit the Return & Exchange Portal. Check out our Returns & Exchanges Article for more information.