Eligibility for Pura 4™ cover replacement
Ordering multiple replacement covers? Please complete this flow for each one.
Need help?
Contact our Customer Care team:
How to find your serial number
Turn your Pura 4™ around and locate the serial number on the back—the side that faces the wall when plugged in. If your serial number falls within either of the ranges below, your device may qualify for a free replacement cover:
Serial number ranges:
JX230000001 - JX230801425
JX240000001 - JX240049959
Where can I find my serial number?
Back of diffuser
Back of diffuser
What does an affected cover look like?
