Eligibility for Pura 4™ cover replacement
Based on the serial number provided, your diffuser does not need a cover replacement. If your cover looks like the photos below, reach out to our Customer Care team or try entering the serial number again.
Ex. JX230000001
Ordering multiple replacement covers? Please complete this flow for each one.
Need help?
Contact our Customer Care team:
Toll free number: 1-855-394-5292
Email: replacement@pura.com
Pura 4™ Cover Replacement FAQs
How to find your serial number
Turn your Pura 4™ around and locate the serial number on the back—the side that faces the wall when plugged in. If your serial number falls within either of the ranges below, your device may qualify for a free replacement cover:
Serial number ranges:
- JX230000001 - JX230801425
- JX240000001 - JX240049959
Where can I find my serial number?
Back of diffuser
Locate serial number
What does an affected cover look like?
Back of front cover
Back of front cover
Terms & Conditions
By purchasing this offer, you will be charged a monthly subscription amount for the fragrance(s) as shown on the final checkout page.
You can cancel your subscription within 30 days and return your diffuser without penalty, otherwise you will be charged the amount initially discounted at its listed offer price for any cancellation prior to fulfilling the terms of the commitment.
To cancel, contact support@pura.com. By clicking “Agree,” you acknowledge that you understand and agree to the full Offer Terms, Terms of Use, and Privacy Policy.
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