Unresponsive Diffuser

A Diffuser Offline message can appear when your diffuser has been unplugged, disconnected, or has become unresponsive. Confirm it still has power:

• Press the reset button once, briefly. If the diffuser lights up, it’s receiving power.

• Make sure it’s plugged into an outlet that has power. If that outlet is dead, move the diffuser to another outlet and press reset again.

Errors and diffuser connectivity issues are often caused by an out-of-date app. Updating to the latest version clears up most problems on its own.

Open the App Store or Google Play, search for Pura, and tap Update if it appears. Then reopen the app and check your diffuser.