Diffuser won't connect to Wifi
What type of WiFi network are you connected to?
If your Pura diffuser won't stay connected to your internet, you may have a WiFi compatibility issue. Pura diffusers are incompatible with the following WiFi settings:
5Ghz WiFi
Hidden networks
Mac address authentication
WiFi that requires you to enter a username
Additional security features
If you have one of these settings, you can work with your WiFi network provider to make changes required for your Pura diffuser.
Contact your internet service provider
The Pura Smart Fragrance Diffuser does not yet support connection to 5GHz networks.
Please contact your internet service provider for more information on how to connect to a 2.4GHz WiFi network.
Please note, If this has not resolved your issue, please take a photo of the back of your Pura diffuser to attach to your request to customer care.
Update your Pura app to the latest version
Errors and diffuser connectivity issues are often caused by old app versions.
To ensure smooth experiences, we recommend you update your Pura app to the latest version.
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