Returns & Refunds

We offer a 30 day money-back guarantee on all diffusers and fragrances up to 30 days after the delivery date for products purchased in the United States through Pura.com.

• If the product is defective or damaged when delivered, we will gladly accept your return and provide a replacement.

• Exchanges or refunds on sample purchases and gift cards are not permitted.

• To start a return for a fragrance purchase, grab your order number and visit our Returns and Exchanges portal.

• To start a return for a diffuser purchase please contact our Customer Care team and have your order number ready.

• Most returns and exchanges can be handled seamlessly through our Portal. In some cases, we may intervene and need to reach out to you to finish the return or exchange process. Responses/Interaction may be required in order for the refund to be applied.

• In instances of frequent or numerous returns, a small restocking fee or shipping costs may apply.

• For large return amounts (over $200) there may be a small restocking fee or shipping costs.

• For returns from outside of the contiguous United States or internationally, there may be additional shipping costs.

• If you've purchased expedited shipping and it arrived outside of the expected delivery time frame, the additional shipping costs for expedited shipping may be eligible for a refund. Reach out to Customer Care for more information.

• We can only accept returns for orders placed through Pura.com.

• We reserve the right to refuse returns and exchanges due to abuse of this policy within our sole and absolute discretion.