Exchanges
We offer a 30-day money-back guarantee on all diffusers and fragrances up to 30 days after the delivery date for products purchased in the United States through Pura.com.
Exchange portal
Exchanges are processed through Pura’s Exchange Portal. A return label will be provided free of charge. Once the exchange has been submitted, a new order will be placed with the requested exchange items. Order confirmation emails are sent to the email associated with the original order.
For more on how exchanges work, see our Exchanges Policy.
Faulty products may be eligible for warranty. See our Diffuser Warranty Policy for more information.
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